Frequently asked questions
Orders
How do I place an order?
Simply browse our store, add your chosen products to your cart, and proceed to checkout. Follow the secure checkout steps to complete your purchase.
Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of placing them. Please contact us as soon as possible if you need assistance.
Will I receive an order confirmation?
Yes! Once your order is placed, you’ll receive a confirmation email with your order details.
Payments
What payment methods do you accept?
We accept major debit and credit cards, as well as secure online payment options available at checkout.
Is my payment information secure?
Absolutely. Our store uses secure encryption technology to ensure your personal and payment information is protected.
Shipping
How long does shipping take?
Processing typically takes 1–3 business days. Shipping times vary depending on your location but usually range between 5–10 business days.
Do you offer tracking?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can monitor your delivery.
Do you ship internationally?
We currently ship to selected countries. Shipping availability and costs are calculated at checkout.
Returns and Refunds
What is your return policy?
If you're not satisfied with your purchase, you may request a return within 14 days of receiving your order. Items must be unused and in original packaging.
What if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with photos of the issue, and we’ll resolve it as quickly as possible.
How long do refunds take?
Once your return is approved and received, refunds are processed within 5–7 business days.
Customer Support
How can I contact you?
You can reach us via our Contact Us page or email us directly at homerush.shop@gmail.com. We aim to respond within 24 hours.
Intentional design
Everything we provide starts with why
With care
We believe in making life at home easy.
A team with a goal
Real people providing great products